![]() ResultsĪ total of 23 items were identified as critical to HOA capability, which were further divided into three factors: professional skills, professional knowledge and personality traits. Exploratory factor analysis, structural equation model and second-order confirmatory factor analysis were used to construct and validate the competency model of HOA. ![]() Then, a questionnaire survey conducted on more than 300 hospital operation management-related staff was used to assess the importance of competency items. Methodsīasic competency items were first constructed through literature review combined with the job analysis of HOA. The purpose of this study is to construct and validate a competency model for HOA, which can be used as a tool to select and train HOAs. ![]() China, as a resource-poor country, urgently needs to train HOA talent. Hospital operation assistant (HOA) plays an important role in promoting the operation effectiveness and efficiency of hospital.
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